Refund and Returns Policy

At Eagle Eye Ophthalmic Enterprises, we strive to ensure that you are completely satisfied with your purchase. However, we understand that sometimes returns and refunds may be necessary. Please read our refund and return policy below for more information:

1. Eligibility for Return

• Damaged or Defective Products: If your product is received damaged or defective, we offer a full refund or replacement. Please contact us within 7 days of receiving the product, providing evidence of the damage (e.g., photos or videos).
• Wrong Item Received: If you received the wrong item, we will arrange for a replacement or refund. Please notify us within 7 days of receiving the incorrect product.
• Non-Damaged/Non-Defective Items: Returns for products that are not damaged or defective are accepted within 7 days of receipt. However, the product must be in unused, unopened, and resellable condition.

2. Non-Returnable Items

The following items are non-returnable:

• Products that have been opened or used unless they are defective.
• Customized or personalized products.
• Products that are expired or close to the expiration date.

3. How to Request a Return

To initiate a return or refund, please contact our customer service team at [customer service email] with the following details:

• Order number.
• Product name and quantity.
• Reason for return.
• Photos of the product (if applicable).

4. Return Process

Once your return request is approved, you will receive instructions on how to return the product. The returned items should be in their original packaging, unused, and in resellable condition. Return shipping costs may be covered by the customer unless the return is due to damage or an error on our part.

5. Refund Process

After we receive and inspect the returned product, we will process your refund. Refunds will be credited to the original payment method within 7-10 business days. Please note that shipping fees are non-refundable, except in cases of damage or errors on our part.

6. Warranty

For products that come with a manufacturer’s warranty, please refer to the warranty information included with the product. In case of a warranty claim, please contact us and we will assist you in coordinating with the manufacturer for repairs or replacements.

7. Exchanges

We currently do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order.

8. Contact Us

If you have any questions or concerns about your return or refund, please feel free to contact our customer support team at support@eagleeyenepal.com or 9801180877 / 9801180876

We appreciate your understanding and strive to make your purchase with us as smooth and hassle-free as possible. Thank you for choosing Eagle Eye Ophthalmic Enterprises for your ophthalmic needs!