FAQs

We provide comprehensive support for all our ophthalmic products to ensure customer satisfaction and optimal product performance. Our support includes:

✅ Product Assistance – Get detailed guidance on product usage, specifications, and best practices.
✅ Order Support – Help with order placement, tracking, and delivery updates.
✅ Technical Support – Assistance with troubleshooting product-related issues.
✅ After-Sales Service – Warranty claims, replacements, and general maintenance support.
✅ Consultation & Recommendations – Expert advice on selecting the right ophthalmic products for your needs.

If you need help, feel free to contact us via email, phone, or our support chat. We’re here to assist you!

There are a few reasons why you may have received only part of your order:

✅ Multiple Shipments – Some products may be shipped separately due to different warehouse locations or stock availability. You will receive tracking details for each shipment.

✅ Backordered Items – If a product is out of stock or on backorder, it may be shipped at a later date. We will notify you of any delays.

✅ Customs or Shipping Restrictions – In some cases, certain ophthalmic products may be subject to shipping restrictions or customs delays, which could cause partial deliveries.

✅ Packaging Limitations – Large or fragile items may be packaged separately to ensure safe delivery.

If you have any concerns about your order, please check your order confirmation email or contact our support teamfor further assistance.

If you receive a damaged product, follow these steps to resolve the issue:

✅ Inspect the Package – Check the packaging and product for any visible damage upon arrival.

✅ Take Photos – Capture clear images of the damaged product and packaging as proof.

✅ Contact Us Immediately – Reach out to our customer support team via email or phone within 24 hours of receiving the order. Include your order number, photos, and a description of the damage.

✅ Replacement or Refund – Based on the issue, we will arrange for a replacement or repair as per our return policy.

We are committed to ensuring customer satisfaction and will resolve the issue as quickly as possible.

Yes, we offer exchanges under certain conditions. If you need to exchange a product, please follow these steps:

✅ Check Eligibility – The product must be unused, in its original packaging, and in resellable condition. Some items, like custom-made or perishable ophthalmic products, may not be eligible for exchange.

✅ Request an Exchange – Contact our customer support team within 5 days of receiving your order. Provide your order number and details of the item you want to exchange.

✅ Return the Original Item – You may need to return the product before the exchange is processed. Shipping fees may apply unless the exchange is due to an error on our part (e.g., wrong or defective item received).

✅ Receive Your New Item – Once we receive and verify the returned product, we will ship your replacement item.

For more details on our exchange policy, please refer to our Returns & Exchanges page or contact our support team.

If your discount code isn’t working, try the following:

✅ Check for Typos – Ensure you entered the code correctly, without extra spaces or incorrect characters.

✅ Verify Expiration Date – Some discount codes have an expiry date. Check if the code is still valid.

✅ Check Eligibility – Some codes apply only to specific products, categories, or order values. Read the terms and conditions of the promotion.

✅ One-Time Use – Some discount codes can only be used once per customer. If you’ve used it before, it may no longer be valid.

✅ Minimum Purchase Requirement – Certain discount codes require a minimum order value. Make sure your cart meets the criteria.

✅ Contact Support – If you’ve tried everything and the code still isn’t working, reach out to our customer support team, and we’ll be happy to assist you!

Yes, we offer expedited shipping options for faster delivery. Here’s what you can do:

✅ Check Available Options – During checkout, you’ll see available shipping methods. Choose an express option if available.

✅ Contact Us – If you’ve already placed your order and need faster shipping, reach out to our customer support teamas soon as possible. We’ll check if your order can be upgraded to expedited shipping.

✅ Additional Charges – Expedited shipping may come with extra charges, which will be provided before confirmation.

✅ Processing Time – While we strive to ship orders quickly, some items may require extra processing time before dispatch.

If you need urgent delivery, please contact us immediately, and we’ll do our best to accommodate your request!