Privacy Policy

Effective Date: 1st March, 2025

At store.eagleeyenepal.com, we respect your privacy and are committed to protecting the personal information that you share with us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website store.eagleeyenepal.com (the “Site”). By using our Site, you consent to the data practices described in this policy.

1. Information We Collect

We may collect two types of information when you visit our Site:

A. Personal Information

Personal information refers to information that can be used to identify you personally. This includes:

• Full Name
• Email address
• Phone number
• Mailing address
• Payment information (for purchasing products/services)
• Any other information you voluntarily provide us through forms or inquiries

B. Non-Personal Information

Non-personal information refers to data that cannot identify you individually. This includes:

• Browser type and version
• Device type
• IP address
• Pages visited on our website
• Referring website or search engine used to access our Site

We collect non-personal information through cookies and other tracking technologies to improve your experience and analyze website traffic.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders or requests.
• To communicate with you about updates, promotions, and important changes to our Site.
• To provide customer support.
• To improve the content, functionality, and user experience of our Site.
• To track website traffic and usage patterns.
• To comply with legal obligations, such as those under Nepal’s Privacy Act, 2018.

3. Sharing Your Information

We do not sell, rent, or lease your personal information to third parties. However, we may share your information in the following cases:

• With Service Providers: We may share your data with trusted third-party service providers who assist in operating our website, processing payments, or delivering services (e.g., payment processors, hosting services, and email marketing providers).
• For Legal Purposes: We may disclose your information if required by law, to comply with legal obligations, or if necessary to protect our rights, safety, and security.

We will ensure that any third-party service providers comply with privacy standards that are in line with Nepali data protection laws and regulations.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that allow us to track how you interact with the Site and customize your experience.

You can choose to disable cookies by adjusting your browser settings. However, please note that disabling cookies may affect some functionalities on the Site.

5. Data Security

We take the security of your personal data seriously. We have implemented reasonable technical and organizational measures to protect your data from unauthorized access, loss, or misuse. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee 100% security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including complying with legal obligations. Once the information is no longer needed, we will securely delete it.

7. Your Rights and Choices

Under Nepal’s Privacy Act, 2018, you have certain rights regarding your personal data, including:

• Right to Access: You have the right to request a copy of your personal data we hold.
• Right to Rectification: You can request that we correct any inaccurate or incomplete data.
• Right to Deletion: You can request the deletion of your personal data, subject to certain legal exceptions.
• Opting Out of Marketing Communications: You can choose to opt out of receiving promotional emails at any time by clicking on the “unsubscribe” link in our emails or by contacting us directly.

If you wish to exercise any of these rights, please contact us at eagleyenepal@gmail.com.

8. Third-Party Websites

Our website may contain links to third-party websites. These websites may have their own privacy policies. We are not responsible for the privacy practices of these third-party sites. We encourage you to read their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page with a new effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

• Email: eagleyenepal@gmail.com/support@eagleeyenepal.com
• Phone: 9801180877/9801180876
• Address: RB Plaza, NewRoad, Kathmandu 44600, Nepal